Return Policy
Due to candy being a perishable item and in compliance with The Food & Drug Administration (FDA) policies, Loteriacandyco.com DOES NOT ACCEPT ANY RETURN ON EDIBLE PRODUCTS. ALL CONSUMABLE FOOD PRODUCTS MAY NOT be returned unless incorrect items were shipped by Loteriacandyco.com. To protect our customers’ health and safety, Loteriacandyco.com only accepts returns of non-edible items that have not been worn or used (apparel, accessories, etc.). Refunds for returns exclude shipping costs, and the customer is responsible for shipping the products back to us in their original condition at their expense.
If you want to return a product, you have to contact us within 2 business days of receiving your order (we can determine this by using Tracking Information). If your item was damaged in the shipping process or you receive the wrong item please send us a few pictures of the damages within 2 days of receiving along with your order ID number to Info@loteriacandyco.com
To ensure that you receive the correct product that you are looking to purchase, Loteriacandyco.com lists all product descriptions as accurately as possible. If you have any questions regarding a product please contact a customer service representative by email at Info@loteriacandyco.com or call (909) 686-14573 BEFORE you place your order.
Food products MAY NOT BE RETURNED, so please order carefully as Loteriacandyco.com cannot issue RMA (Return Merchandise Authorization) for items received due to customer error in ordering. Any unauthorized returns will be considered ABANDONED and no refund will be issued.
Broken or defective products will either be reshipped or the customer refunded. We can not be held responsible for any breakage of fragile products during shipping nor melted products shipping in a non-expedited shipping method during warm weather months.
Refund requests must be submitted within 30 days of receipt of product and are considered based on criteria mentioned above. To initiate a return or refund, please contact a customer service representative by email at Info@loteriacandyco.com
